Last Updated: April 6, 2025

1. Introduction

TG Tracking (Pty) Ltd (Tract Group (Pty) Ltd and TG Tracking (Pty) Ltd), trading as TG Tracking (“TG Tracking”, “we”, “us”, “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA).

This policy applies to:

• Our website: tgtracking.co.za
• Tracking services and device platforms
• Any mobile applications we provide
• Other interactions where we collect personal information

2. Information We Collect

We may collect the following personal information:

• Personal Identification: Name, surname, email, phone number, address, company details
• Account Data: Username, password, subscription details
• Payment Data: Billing address, payment method details (note: full card numbers are handled by payment gateways)
• Device Data: Tracking device serial numbers and model information
• Location Data: Real-time and historical GPS data from your devices
• Technical Data: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, session duration
• Communications: Emails, support ticket histories, call logs

3. How We Collect Information

• Directly from You: Account registration, forms, customer support interactions
• From Tracking Devices: Automated transmission of location and status data
• Automatically via Technology: Cookies, web beacons, and similar tools when you use our website or platform (see Cookies section below)

4. How We Use Your Information

We process your data for these key purposes:

• Service Delivery (Contractual Necessity): Setup, management, and provision of tracking services and platform access
• Support & Assistance (Contractual / Legitimate Interest): Respond to inquiries and resolve technical issues
• Communication (Legitimate Interest / Consent): Send service notifications, updates, invoices, and (with consent) promotional material
• Service Improvement (Legitimate Interest): Analyze usage to enhance performance and features
• Security & Fraud Prevention (Legal Obligation / Legitimate Interest): Protect systems and detect fraudulent activity
• Legal Compliance (Legal Obligation): Fulfill obligations under South African law and regulatory requests

5. Lawful Basis for Processing

We rely on the following grounds for processing personal information:

• Consent: For non-essential processing (e.g., marketing or specific location uses beyond core services)
• Contractual Necessity: To fulfil our agreement with you
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interests: To maintain, secure, and improve our services, provided your rights are respected

6. Data Sharing & Disclosure

We do not sell your data. We may share information with:

• Service Providers: Payment processors, hosting, platform support partners (e.g., Digital Matter)
• Legal Authorities: In response to lawful requests or to protect rights and safety
• Business Transfers: During mergers, acquisitions, or asset sales (under confidentiality agreements)
• With Your Consent: When you explicitly agree to data sharing

International Transfers: Any cross-border data transfers comply with POPIA’s safeguards (e.g., contractual clauses or adequacy assessments).

7. Data Security

We implement technical and organizational measures such as encryption, access controls, secure servers, and regular audits to protect your data. However, no system is infallible.

8. Data Retention

Your data is retained only for as long as needed:

• To deliver services
• To meet legal and regulatory obligations (e.g., accounting records)
• To resolve disputes and enforce agreements

Retention periods vary by data category and legal requirement.

9. Your Data Protection Rights

Under POPIA, you have the right to:

• Access: View personal information we hold
• Rectification: Correct inaccurate or incomplete data
• Deletion: Request erasure, subject to legal limits
• Restriction: Limit processing in certain cases
• Objection: Object to processing for specific purposes
• Portability: Receive a copy of your data in a machine-readable format
• Withdraw Consent: Revoke previously given consent
• Complain: Lodge with the Information Regulator

To exercise these rights, contact our Data Protection Officer (details below). We may verify your identity before fulfilling requests.

10. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tools to collect technical and usage data. For more on cookie types, purposes, and management, please see our Cookie Policy.

11. Children’s Privacy

Our services are not for children under 18. We do not knowingly collect data from minors. If discovered, we’ll promptly delete such information.

12. Changes to This Policy

We may update this policy for legal or operational reasons. Significant changes will be communicated via our website or direct notifications. Please review periodically.

13. Contact Us

For questions or requests, please reach out to our Data Protection Officer:

Name: Nick French
Email: admin@tgtracking.com
Phone: +27 10 446 0077
Address: Unit 41 Waterford Office Park, Maroeladal, 2191