Last Updated: April 6, 2025

Introduction

TG Tracking (Pty) Ltd (Tract Group (Pty) Ltd and TG Tracking (Pty) Ltd), trading as TG Tracking (“we”, “us”, “our”), is committed to transparency and the responsible handling of personal information in line with South African law. This page outlines our compliance with the Promotion of Access to Information Act 2 of 2000 (PAIA) and the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Promotion of Access to Information Act (PAIA)

PAIA gives effect to the constitutional right of access to information held by both public and private bodies, essential for the exercise or protection of rights.

• PAIA Manual
  We maintain a PAIA Manual detailing the categories of records we hold and the process for requesting access.
  • Download it here: PAIA Manual (PDF)
  • Or request a copy from our Information Officer (contact details below).
• Information Officer
  Our appointed Information Officer oversees all PAIA-related requests to ensure timely and lawful responses.

2. Protection of Personal Information Act (POPIA)

POPIA safeguards the personal information of individuals and juristic persons, establishing principles for lawful processing and data subject rights.

• Our Commitment
  We adhere to all POPIA conditions: accountability, processing limitation, purpose specification, further processing limitation, information quality, openness, security safeguards, and data subject participation.
• Data Protection Officer (DPO)
  Our DPO—who also serves as Information Officer—is responsible for maintaining POPIA compliance and addressing all data protection enquiries.
• Privacy Policy
  For details on how we collect, use, store, and protect personal information, please refer to our Privacy Policy.

3. Your Data Subject Rights under POPIA

As a data subject, you have the right to:

• Be notified when we collect your personal information
• Access the personal information we hold about you
• Request correction, destruction, or deletion of your personal information
• Object to the processing of your personal information
• Opt out of unsolicited electronic marketing communications
• Not be subject to decisions based solely on automated processing
• Submit a complaint to the Information Regulator if your rights are infringed
• Institute civil proceedings regarding interference with your personal information

4. Exercising Your Rights

To exercise any PAIA or POPIA right, or for questions about our compliance:

Contact: Data Protection Officer / Information Officer
• Name: Nick French
• Title: Managing Director
• Email: admin@tgtracking.com
• Phone: +27 10 446 0077
• Address: Unit 41 Waterford Office Park, Maroeladal, 2191

5. Information Regulator (South Africa)

If you’re concerned about how we handle your personal information, you may lodge a complaint with the Information Regulator:

• Website: https://inforegulator.org.za/
• Email: complaints.IR@justice.gov.za
• Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

Updates

This page will be reviewed and updated as needed to reflect legislative changes or improvements to our internal processes.